Freqently Asked Questions
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The same eSIM cannot be installed on many devices.
Your eSIM can be installed on only one device, and reinstallation depends on the carrier and plan.
We sell a range of eSIMs from various carriers. Reinstallation instructions are dependent on your, device, carrier, and type of eSIM.
Many of our travel data allow reinstallation onto the same device but there is a maximum limit on how many times this can take place.
An eSIM can be conveniently installed on your device using a QR code. Simple scan the code and accept the prompt to install. In some cases, a manually installation might be needed. View our helpful guide for detailed instructions on how to install:
https://www.pipcall.com/blog/how-to-install-and-set-up-an-esim
Once you have purchased an eSIM data plan, you cannot modify it. However, if you need additional data, you can quickly purchase more data plans through the PiPcall Limited portal, providing you with seamless access to more data when required.
If any fraudulent, unlawful, or unauthorised use of the eSIM is detected, PiPcall Limited reserves the right to suspend or terminate the service. Please contact customer support immediately if you believe your eSIM has been compromised.
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