Hold and transfer calls to the right person, all on a native mobile voice call with Mobile+.
CALL HOLD & TRANSFER
Don't let a potential customer hang up, put them through to the right person
With Hold & Transfer, you ask the customer to hold the line, whilst you call the right person for the conversation, get them up to speed and then transfer the customer call (over) to them.
Direct or Attended, it's your call
You can transfer the call blind, or if you prefer, put the customer on hold and check in with your colleague first.
Transfer in a few clicks
During an active call, simply tap the "In-call controls" button on your screen to begin the process.
How to make a call transfer
1
When in a call, ensure the PiPcall app is open and click the in-call controls.
2
Select transfer and then select a destination contact.
3
You can dial a number or select an existing contact.
4
Select from Direct transfer or Attended transfer to speak to the destination contact first.
Watch the video
Learn how to make a call transfer in PiPcall by watching the video.
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