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Freqently Asked Questions

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Users can use their plan on a temporary basis (up to 90 days in any 365 day period) without incurring additional costs within the following Roam-away-from-home countries: Bulgaria, Czech Republic, Greece, Jersey, Malta, Slovakia, Canada, Estonia, Guernsey, Latvia, Norway, Slovenia, Croatia, Finland, Hungary, Liechtenstein, Portugal, Cyprus, Gibraltar, Iceland, Lithuania and Romania.

business-grade-network

Users may use their plans on a year round basis in any of these Roam-like home-countries: Austria, Germany, Luxembourg, Spain, United States, Belgium, Ireland, Mexico, Sweden, Denmark, Isle of Man, Netherlands, Switzerland, France, Italy, Poland and United Kingdom.

business-grade-network

If you are unable to install our eSIM using a QR code, you can manually install it following the steps in our guide:

https://www.pipcall.com/blog/how-to-install-and-set-up-an-esim

eSIM Troubleshooting

In order to use an eSIM your device needs to be network unlocked. You should contact your carrier and ask them to unlock your device.

eSIM Troubleshooting

This is a relatively common error that might occur during installation of your eSIM. In most cases simply resetting your network settings will resolve this.

With these steps you can do it easily by yourself.

Put your iPhone in airplane mode.

Leave it for about five to ten seconds, then turn off airplane mode.

Restart your iPhone.

Once your device reboots, go to cellular settings and reset your mobile network settings.

Depending on the iPhone you have, the location of your network settings may appear in the following ways:

“General” > “Reset” > “Reset NetworkSettings”

“General” > “Transfer or Reset iPhone”> “Reset” > “Reset Network Settings”

When you complete these steps you should have your network correctly configured.

eSIM Troubleshooting

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