Mobile call recording and safety-call assessment for electricity field operations
Record and assess critical mobile calls between control rooms, authorised persons and field teams — helping electricity network operators strengthen safety assurance, incident review and operational governance.
Critical electricity work depends on spoken instructions
Across electricity networks, high-risk work is often coordinated by phone. Switching instructions, isolation confirmations, permit handovers, emergency restoration and outage response all depend on clear communication between control teams and field operatives.
When an incident occurs, organisations need to know:
What was said?
Who gave the instruction?
Who confirmed it?
Whether repeat-back took place?
Whether the asset, location and action were clearly understood?
Whether the conversation was closed properly?
Without a structured recording and review process, that evidence can be difficult to prove.
Record the call. Assess the behaviour. Prove the process.
PiPcall combines Mobile+ call recording with SCART safety-call assessment to help electricity network operators capture and review critical mobile conversations.This gives operational, safety and assurance teams a clearer record of what happened — and a structured way to assess whether required communication behaviours were followed.
Mobile Call Recording
Capture selected mobile calls between control rooms, authorised roles and field teams automatically.
Centralised Storage & Admin
Store recordings securely in one place, with controlled access, retention settings and audit visibility.
Call Assessment
Review critical calls against agreed behaviours such as identification, asset confirmation, repeat-back and closure.
High-quality calls over the mobile voice network
Calls to and from Mobile+ are always over the mobile voice network. Our unique technology allows us to bridge the gap between resilient, high-quality calls and the features that a data connection can bring.
When you make a call from our app a short data message is sent to our cloud platform - this enables Mobile+ to do its magic. Our technology allows us to enhance your native mobile voice network calls with advanced features such as call recording, transfers and real-time monitoring.
Built around the way
electricity field teams work
Mobile+ SIM
Business calling features built directly into a physical SIM - no additional equipment required.
Mobile+ eSIM
Business calling features built into an eSIM for compatible devices - no physical SIM swap needed.
Mobile+ App
Access your business phone system through the Mobile+ app where a SIM change isn’t required.
Softphone
Make and receive calls from your laptop or computer using a simple softphone app.
Desk phone
Integrates with most desk phones. It should be possible for us to switch your phone without physical interaction.
For SIM and eSIM users, calls are made through your phone’s native dialler - not a separate calling app – so the experience stays familiar.
Contact us
For control rooms, authorised roles and field teams working across live network environments.
✔ Control rooms and field teams
✔ Switching, isolation and restoration calls
✔ Recording, assessment and audit visibility
✔ Pilot first, then scale
