ELECTRICITY NETWORK MOBILE COMPLIANCE
Mobile call recording and safety-call assessment for electricity field operations
Record and assess critical mobile calls between control rooms, authorised persons and field teams — helping electricity network operators strengthen safety assurance, incident review and operational governance.
THE PROBLEM
Critical electricity work depends on spoken instructions
Across electricity networks, high-risk work is often coordinated by phone. Switching instructions, isolation confirmations, permit handovers, emergency restoration and outage response all depend on clear communication between control teams and field operatives.
When an incident occurs, organisations need to know:
- What was said?
- Who gave the instruction?
- Who confirmed it?
- Whether repeat-back took place?
- Whether the asset, location and action were clearly understood?
- Whether the conversation was closed properly?
Without a structured recording and review process, that evidence can be difficult to prove.
WHY IT MATTERS
Electricity network communications carry operational and safety risk
Electricity network operators manage hazardous environments, formal authorisation roles, remote field teams, public safety obligations and time-critical restoration work.
Mobile calls can support safe, coordinated working — but only if the organisation has visibility over the calls that matter most.
Instructions
Confirmations
Cancellations
Coordination
Escalation
Mobile+ and SCART give you visibility over the calls that matter most.
- Critical calls are captured
- Assess communication behaviours
- Evidence is available when it is needed
THE SOLUTION
Record the call. Assess the behaviour. Prove the process.
PiPcall combines Mobile+ call recording with SCART safety-call assessment to help electricity network operators capture and review critical mobile conversations. This gives operational, safety and assurance teams a clearer record of what happened — and a structured way to assess whether required communication behaviours were followed.
Mobile call recording
Secured in the cloud
Assessed against required behaviours
Call compliance
94%
calls fully compliant
Analytics & trends
Mobile Call Recording
Capture selected mobile calls between control rooms, authorised roles and field teams automatically.
Centralised Storage & Admin
Store recordings securely in one place, with controlled access, retention settings and audit visibility.
Call Assessment
Review critical calls against agreed behaviours such as identification, asset confirmation, repeat-back and closure.
High-quality calls over the mobile voice network
Calls to and from Mobile+ are always over the mobile voice network. Our unique technology allows us to bridge the gap between resilient, high-quality calls and the features that a data connection can bring.
When you make a call from our app a short data message is sent to our cloud platform - this enables Mobile+ to do its magic. Our technology allows us to enhance your native mobile voice network calls with advanced features such as call recording, transfers and real-time monitoring.
Built for network control, authorised roles and field teams
PiPcall supports the operational roles involved in high-risk electricity work, including:
Network Controllers / Control Engineers
issuing operational instructions and coordinating network activity
Senior Authorised Persons (SAPs)
managing high-voltage switching, isolation, testing and safety documentation
Authorised Persons (APs)
carrying out defined operational duties, local switching and safety checks
Competent Persons (CPs)
working under safety rules, permits and method statements in the field
Supervisors, incident managers and assurance teams
reviewing calls for investigation, coaching, compliance and operational improvement
Built around the way electricity field teams work
Mobile+ supports the devices your electricity teams already use, from mobile workers and authorised persons to desktop users, shared desks and operational locations.
Mobile+ SIM
Business calling features built directly into a physical SIM - no additional equipment required.
Mobile+ eSIM
Business calling features built into an eSIM for compatible devices - no physical SIM swap needed.
Mobile+ App
Access your business phone system through the Mobile+ app where a SIM change isn’t required.
Softphone
Make and receive calls from your laptop or computer using a simple softphone app.
Desk phone
Integrates with most desk phones. It should be possible for us to switch your phone without physical interaction.
For SIM and eSIM users, calls are made through your phone’s native dialler, so the experience stays familiar. App users call over the same mobile voice network from a separate business number.
Contact us
For control rooms, authorised roles and field teams working across live network environments.
- Control rooms and field teams
- Switching, isolation and restoration calls
- Recording, assessment and audit visibility
- Pilot first, then scale