PiPcall Limited provides data services through a network of trusted roaming partners. While we strive to provide continuous service, outages may occur. In case of a service disruption, we will work to restore connectivity as quickly as possible. Our system is designed with robust fallback mechanisms to minimise downtime.

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If any fraudulent, unlawful, or unauthorised use of the eSIM is detected, PiPcall Limited reserves the right to suspend or terminate the service. Please contact customer support immediately if you believe your eSIM has been compromised.

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Yes, PiPcall Limited complies with all applicable data protection laws, ensuring your personal data is securely managed. For more details, please refer to our Privacy Policy on the PiPcall Limited website.

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All Travel eSIM’s are for a one use onlyand cannot be transferred to another phone, if you have lost or misplaced your device,we can suspend your current connection if you contact our support team in UKbusiness hours however we will not be able to re-issue this eSIM.

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If your eSIM isn’t working, ensure you have followed the activation steps carefully. Also, check if:
- Your device is compatible with eSIM technology.
- Your mobile data settings are configured correctly.
- You are in a region where PiPcall Limited eSIM services are supported.

If issues persist, contact PiPcall Limited customer support for assistance.

Please note:

Please ensure your device is compatible with eSIM as refunds will not be issued after purchase.

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