Call Monitoring

A desk phone in your pocket with call monitoring features

Extend call monitoring like call whispering to mobile calls

Call recording

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Sales and customer service tools extended to mobile calls

The PiPcall app extends call monitoring features to mobiles. You keep the same level of operating standards regardless of staff location and hardware. This is especially beneficial for salespeople that are out and about.

Call Whisper

A manager can join a call and talk to the employee to help with them with the call without the recipient knowing.

Call Barging

Call barging allows a manager to enter a call along with the employee and recipient to manage issues better or help answer the recipient’s questions better.

Call Centre Capabilities on Mobiles

Achieve the same level of control and management capabilities whether your staff are using a headset at a desk or a mobile phone (business owned or personal) away from the office.

Wallboards

Manage large sales teams more effectively by accessing useful information about issues such as user status, call flow and call times.

Manage agent performance

Identify training gaps, provide on-call support and optimise call durations for maximum agent efficiency.

Distribute calls evenly

Share customer service calls and sales opportunities evenly across your workforce by distributing calls according to your pre-defined criteria.

Enhanced Features

The PiPcall business calling app is designed with the same features as a desk phone on personal or business mobile phones.

All Features

Ring groups and queues

Avoid missing or mishandling calls because staff are not connected to the system.

Call routing

Easily route calls to users no matter where they are working

Call monitoring

Extends call monitoring features to mobiles. Keep the same level of operating standards regardless of staff location and hardware.

Call recording

Staff have the option to record calls from multiple devices wherever they are working.

Call transfer

Transfer your calls to another team member within the PiPcall system.

Internal directory

Easily access contact details of other PiPcall users within your organisation straight from the app.