FAQs

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Questions

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What is PiPcall?

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PiPcall is a new alternative to businesses supplying mobile phones to staff or, buying SIM cards for existing handsets for staff to use. It is a mobile app available on Android and iOS. Just like a mobile phone the app comes with a mobile number, data, call and SMS plan and dedicated contacts directory, voicemail, dialler.

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Does the app use personal call plans?

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PiPcall technology establishes a clear distinction between business and personal activity on the device and ensures that calls are charged back to the organisation’s plan. The individual user incurs no costs charged to their personal call plan when using PiPcall on their phone.

Does the app use data?

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Yes, it uses a small amount to connect the call. The call itself uses no data as calls from the app are made over the mobile voice network. The data used to connect a call is equivalent to one SMS message or 2 bytes of data.

What about international calls?

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We supply bespoke international call packages according to your needs. Administrators can easily assign users the ability to make international calls from the mobile app, desktop app and desk phone.

What choice of numbers do I have?

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You can choose between:

Mobile numbers
Regional landline numbers
Non geographic numbers
International numbers
Freephone numbers

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Can I use an existing business number?

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yes, we can organise to have all of your numbers ported to our system.

When I call somebody from the app, what number will they be presented with?

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The app is designed for use of personal mobile phones. All calls you make from app present the business number assigned to the app. Your personal number is never presented.

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PiPcall is a softphone app. Why is the call quality so high?

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Voice calls on the PiPcall app are mobile calls. This means all PiPcall calls are made over the mobile voice network just like a normal mobile call and not over the internet like a mobile data call or a Wi-Fi call.

What is the difference between PiPcall and a traditional softphone app?

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The key difference between PiPcall and other calling apps is we use the GSM mobile network for calls and not VoIP or Wi-Fi. This makes calls out of the home or office more stable and less likely to drop.

What is BYOD and why is PiPcall a perfect BYOD solution?

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BYOD (bring your own device) is an organisational policy that permits employees to use their own personal devices for work-related tasks.

PiPcall allows businesses to give their employees a business mobile phone service via a mobile app. The app comes with a mobile number, data, a calling and SMS plan. The app also offers advanced calling features unavailable on mobile phones like call recording and call transfer.

Employees benefit from having all business calls, contacts and messages separated from their private information and because there is no need to carry two mobile phones.

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Why do your staff no long need to carry two mobile phones?

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PiPcall has been designed to have minimal impact when used on personal mobile phones making it perfect for BYOD.

Uses little to no data for calls
Personal call minutes are protected  
Battery and CPU usage is minimal
Do-not-disturb feature
Custom ringtones for PiPcall calls

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Which phones support eSIM

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Apple 5G phones

iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone SE 2022, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone SE 2020, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max, iPhone XR

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Google 5G phones

Pixel 6, Pixel 6 Pro, Pixel 5, Pixel 4a, Pixel 4, Pixel 4 XL, Pixel 3a, Pixel 3a XL, Pixel 3

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Microsoft

Microsoft Surface Duo

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Motorola 5G phones

Razr

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Oppo 5G phones

Oppo Find X3 Pro, Oppo Find X5 Pro

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Samsung 5G phones

Galaxy S22, Galaxy S22 Plus, Galaxy S22 Ultra, Galaxy Z Flip 4, Galaxy Z Fold 4, Galaxy Z Flip 3, Galaxy Z Fold 3, Galaxy S21, Galaxy S21 Plus, Galaxy S21 Ultra, Galaxy Note 20, Galaxy Note 20 Ultra, Galaxy S20, Galaxy S20 5G, Galaxy S20+ 5G, Galaxy S20 Ultra 5G, Galaxy Z Flip, Galaxy Fold, Galaxy Z Fold 2, Galaxy S22, Galaxy S22+, Galaxy S22 Ultra.

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