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Business calls on your mobile phone with call routing funtionality
Add mobiles to call routing rules
iphone screen showing incoming call
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Call recording

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CALL ROUTING

Route calls to mobile phones with ease

Extend call routing rules to your mobile, just like a desk phone, with the PiPcall app.

Extend call routing rules, otherwise available on a desk phone, to your mobile. To see this functionality in action for yourself, sign up for a free trial or speak to one of our experts about a demo of the PiPcall app for mobile business calls.
The mobile app that extends call routing rules to mobile phones
Providing your customers with great service while you’re on a mobile phone isn’t always easy — particularly when it comes to redirecting calls to the right people. The call routing rules that apply to landlines and VoIP systems are problematic on mobiles.

Install the PiPcall app to all the business and personal mobile phones in your organisation, and your team can take advantage of some fantastic features:

Create greeting messages

Create preset welcome messages and include options like “Press 1 for Sales”, “Press 2 for Support”. Use different greetings for out of hours, weekends and public holidays.

Direct calls appropriately

By listening to your preset greeting message and choosing the relevant options on the number pad, people calling your business number will be directed to the mobile of the most appropriate person or department.

Route calls to the first available user

If customer wait times are more important than who takes the call, send calls to the mobile of the next available member ofyour team.

Distribute calls evenly

Ensure call handling duties are shared equally across your team by sending calls to the mobile of the user who has been idle for the longest.

Add mobile calls to your call routing protocols
By installing the PiPcall app onto your mobile phone, you can extend call routing rules, otherwise available on a desk phone, to your mobile. To see this functionality in action for yourself, sign up for afree trial. Or speak to one of our experts about a demo of the PiPcall app for mobile business calls.
Try for free
Enhanced Features

The PiPcall business calling app is designed to have the same features as a desk phone available on personal and business mobile phones.

All Features
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Ring groups and queues
Avoid missing or mishandling calls because staff are not connected to the system.
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Call routing
Easily route calls to users no matter where they are working
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Call monitoring
Extends call monitoring features to mobiles. Keep the same level of operating standards regardless of staff location and hardware.
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Call recording
Staff have the option to record calls from multiple devices wherever they are working.
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Call transfer
Transfer your calls to another team member within the PiPcall system.
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Shared directory
Access a master directory of corporate contacts that is updated centrally.