Call Routing

A desk phone in your pocket with call routing functionality

Include mobile phones into your business's call routing rules

Call recording

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The mobile app that extends call routing rules to mobile phones

Providing your customers with great service while you’re on a mobile phone isn’t always easy — particularly when it comes to redirecting calls to the right people. The call routing rules that apply to landlines and VoIP systems are problematic on mobiles.

Install the PiPcall app to all the business and personal mobile phones in your organisation, and your team can take advantage of some fantastic features:

Create greeting messages

Create preset welcome messages and include options like “Press 1 for Sales”, “Press 2 for Support”. Use different greetings for out of hours, weekends and public holidays.

Direct calls appropriately

By listening to your preset greeting message and choosing the relevant options on the number pad, people calling your business number will be directed to the mobile of the most appropriate person or department.

Route calls to the first available user

If customer wait times are more important than who takes the call, send calls to the mobile of the next available member ofyour team.

Distribute calls evenly

Ensure call handling duties are shared equally across your team by sending calls to the mobile of the user who has been idle for the longest.

Enhanced Features

The PiPcall business calling app is designed to have the same features as a desk phone available on personal and business mobile phones.

All Features

Ring groups and queues

Avoid missing or mishandling calls because staff are not connected to the system.

Call routing

Easily route calls to users no matter where they are working

Call monitoring

Extends call monitoring features to mobiles. Keep the same level of operating standards regardless of staff location and hardware.

Call recording

Staff have the option to record calls from multiple devices wherever they are working.

Call transfer

Transfer your calls to another team member within the PiPcall system.

Internal directory

Easily access contact details of other PiPcall users within your organisation straight from the app.

Route calls to mobile phones with ease

Create greeting messages

Direct calls appropriately

Route calls to the first available user

Distribute calls evenly