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How PiPcall enabled Unsworth Sugden’s employees to work from home

CLIENT

Unsworth Sugden

The COVID-19 pandemic disrupted many aspects of business but perhaps the switch from office working to working from home was amongst one of the most disruptive. For some businesses, this adaptation was completely unprecedented and came with many changes, not least how they managed communications with their clients.

However, without any time to plan, many businesses struggled to effectively keep in touch with their clients and employees as their employees began working from home, but their business phones remained stationed in the office.

Unsworth Sugden, a marketing agency with over 40 years’ experience offering creative, advertising, PR, design, and web solutions to companies throughout the UK, was faced with this exact dilemma when the pandemic hit.

The Problem

With all their employees working from home, Unsworth Sugden’s receptionist was unable to distribute client calls to the appropriate employee. Moreover, their existing provider couldn’t offer a simple solution to diverting calls if the receptionist was away.

With limited time, Unsworth Sugden very quickly had to figure out a way to distribute calls to the appropriate employees when they were working from home and no longer had access their business phones. That is when they contacted us.

iphone screen showing incoming call

Solution

As the complete business phone system made mobile, we were able to quickly and efficiently solve Unsworth Sugden’s dilemma by providing each of their employees with their own direct business line on their personal mobile phones.

This allowed the receptionist to transfer client calls to the appropriate employee even when they weren’t in the office. It also allowed the receptionist to answer the company’s main line from both the office and when working from home.

13m+

Minutes of phone calls made with PiPcall

13m+

Minutes of phone calls made with PiPcall

13m+

Minutes of phone calls made with PiPcall
The Benefits

Moreover, by providing each of Unsworth Sugden’s staff with a dedicated business line on their existing personal phones, we enabled them to be able to call clients and news outlets without using their personal mobile phone numbers.

When so much of our working lives were mixing with our professional, this allowed them a healthy separation between work and pleasure. It also allowed the business to save money on costly business mobiles and never miss an important client call again – even when their employees are working from home.

Enhanced Features

The PiPcall business calling app is designed to have the same features as a desk phone available on personal and business mobile phones.

All Features
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Ring groups and queues
Avoid missing or mishandling calls because staff are not connected to the system.
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Call routing
Easily route calls to users no matter where they are working
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Call monitoring
Extends call monitoring features to mobiles. Keep the same level of operating standards regardless of staff location and hardware.
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Call recording
Staff have the option to record calls from multiple devices wherever they are working.
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Call transfer
Transfer your calls to another team member within the PiPcall system.
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Shared directory
Access a master directory of corporate contacts that is updated centrally.