Unifying mobile communications for CC Construction

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CC Construction specialises in high-end residential building projects in London and the Southern Counties, from listed period properties to ultra-modern new builds. With a passion for high-end refurbishments, an in-house build team of over 100 skilled builders and 25 years of expertise in the industry, it has grown into one of the country’s leading prime-residential construction firms. To support its growth journey, CC Construction needed a mobile communications system that could grow with it – a scalable, centralised solution that could retain high-quality voice calls whether employees were remote or onsite. That’s where PiPcall comes in.

Super-charging workflows with Mobile+

Developed specifically for construction and engineering professionals, Mobile+ uses the dedicated mobile voice network to deliver reliable calls with high-definition quality. This is uniquely combined with advanced calling features so workers on-the-go can collaborate on and off-site. CC Construction currently has 20 employees (and counting) using the Mobile+ app and has embraced the advanced calling features, in particular:

The Mobile+ service allows workers to take part in a company wide telephone system while retaining high quality voice calls, whether remoteor on site. As a construction business, our employees are out-and-about all the time; Mobile+ gives us the flexibility and the tools we need to make sure calls are never missed.

Our team has found the ring group and IVR advanced features particularly useful, as this allows us to maintain quality service, no matter where our employees are in the country. Overall, I’ve been incredibly impressed with Mobile+ but also the PiPcall team’s willingness to take onboard feedback and create a package that works and can scale with CC Construction.

Philippa Waldron, Group Head of Operations at CC Construction

Ring groups: CC Constructioncan connect teams on any device for enhanced collaboration and never miss a call. With Mobile+, users can create ring groups and call queues to direct calls to the employees best placed to deal with them.

IVR auto-attendant: To streamline communication and provide efficient self-service options for caller, IVR usespre-recorded messages and touch tone or speech recognition to navigate menusand reach specific departments or specialists, without speaking to an agent.

Voicemail:And all other PBX features. Mobile+ also offers voicemail to email – with voicemailssent instantly to an inbox, businesses can save time and accelerate responses.

To find out more and recieve a no commitment quote, tailored to your business requirements just give us a call on 0330 094 8080.
PiPcall is one of the UK’s foremost cloud UC service providers with over a decade of experience under its previous brand Teliqo.

Following a four-year investment programme we have developed our unique Mobile+ product because we felt critical business calling features should not come at the expense of call quality and resilience. That is why every call with Mobile+ is a native GSM call over the standard, reliable voice network – but with all of the bells and whistles of a full UC system.

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