RECRUITMENT AND PEOPLE MANAGEMENT
Mobile call recording and call assessment for recruitment and people management
Record and assess the mobile calls that drive placements — candidate screening, client briefs, interviews and offer negotiations — helping recruitment and people management teams improve quality, coach consultants and resolve disputes.
WHY PIPCALL MOBILE+
Recruitment and people management run on conversations
Across recruitment and people management, the most important work happens by mobile call — from candidate screening and client briefs to interview feedback, offer negotiations and aftercare.
When those calls are not recorded or reviewed consistently, it can be difficult to prove what was agreed, coach consultants effectively or resolve disputes when accounts differ.
- What was said?
- What was agreed?
- What did the client actually brief?
- Was the salary and package confirmed?
- Were right-to-work and compliance points covered?
- Did the consultant follow the agreed call structure?
Without a structured recording and review process, that evidence can be difficult to prove.
THE SOLUTION
Record the call. Assess the communication. Evidence the outcome.
PiPcall combines Mobile+ call recording with structured call assessment to help recruitment and people management teams capture and review the conversations that drive placements.
From candidate screening and client briefs to offers, negotiations and aftercare, Mobile+ gives managers a clearer record of what was said and whether best-practice call behaviours were followed.
Mobile call recording
Secured in the cloud
Assessed against required behaviours
Call compliance
94%
calls fully compliant
Analytics & trends
Mobile call recording
Capture selected mobile calls between consultants, candidates, clients and internal teams — on the devices your team already use.
Centralised storage & admin
Store recordings securely with controlled access, retention settings and audit visibility for dispute resolution, quality assurance and training.
Call assessment
Assess recruitment conversations against agreed behaviours such as qualification, listening, compliance points, objection handling and next-step close-out.
Candidate screening calls
Client briefs
Offers & negotiations
Interviews
Aftercare
Mobile+ and Call Assessment give you visibility over the calls that matter most.
- Key calls are captured
- Assess communication behaviours
- Evidence is available when it is needed
THE MOBILE VOICE NETWORK
Why the mobile voice network is a stronger foundation for calls
With PiPcall Mobile+, calls made through the app, SIM or eSIM are carried over the mobile voice network. Once a call is made or accepted, it is carried over the mobile voice network, giving it a more stable and dependable connection for live voice communication.
ON THE MOVE
The difference is clear for people on the move
Recruitment work is mobile by nature. Consultants move between meetings, client sites, the office and home, taking important calls wherever they are. That is why the mobile voice network is the stronger foundation.
Better resilience in the field
Calls are less exposed to inconsistent data conditions.
Better audio for important conversations
Clearer calls support better understanding and fewer missed details.
Better fit for mobile working
Workers can communicate naturally, without changing how they work.
Better foundations for recording
A clearer, more dependable call leads to a more useful recording.
THE DIFFERENCE
Why native mobile calling and VoIP app calling behave differently
The diagram below illustrates a practical difference between native mobile calling and VoIP app calls over mobile data when people are on the move.
Native mobile calling is designed to support live voice communication across a wider and more continuous coverage area. A VoIP app call depends on mobile data, which can reduce more quickly as the user moves away from the mast and can become less consistent between coverage areas.
For consultants moving between locations, that difference matters. A call carried over the mobile voice network is more likely to remain clear and usable throughout. A VoIP app call over mobile data is more likely to weaken, become unstable or drop as data coverage reduces.
Coverage along the route
Two masts beside a railway line. Each has a large mobile voice network coverage area, and the two areas overlap in the middle so the route is covered continuously. Each also has a smaller mobile data coverage area, and those two do not meet — leaving a gap along the track where a VoIP app call has no usable data coverage. A worker walks the route through both.*Conceptual illustrations showing how calls over the mobile voice network can provide broader and more continuous coverage for live voice communication, while VoIP app calls depend on mobile data coverage that may weaken more quickly across the route.
Built for recruitment, talent and people teams
PiPcall supports the roles involved in recruitment and people management, including:
Recruitment Consultants
Screening candidates, taking client briefs and negotiating offers — with a clear record of every key conversation.
Resourcers / Talent Acquisition Teams
Qualifying candidates at pace, confirming availability, rates and right-to-work details by phone.
Account & Client Managers
Managing client relationships, agreeing terms and handling escalations with evidence of what was discussed.
Team Leaders & Managers
Reviewing calls for coaching, onboarding, quality assurance and continuous performance improvement.
HR, Compliance & People Operations
Evidencing conversations for disputes, grievances, GDPR requests and internal policy compliance.
Built around the way recruitment teams work
Mobile+ supports the devices your recruitment teams already use, from consultants on mobiles to desk-based resourcers, hybrid workers and office locations.
Mobile+ SIM
Business calling features built directly into a physical SIM - no additional equipment required.
Mobile+ eSIM
Business calling features built into an eSIM for compatible devices - no physical SIM swap needed.
Mobile+ App
Access your business phone system through the Mobile+ app where a SIM change isn’t required.
Softphone
Make and receive calls from your laptop or computer using a simple softphone app.
Desk phone
Integrates with most desk phones. It should be possible for us to switch your phone without physical interaction.
For SIM and eSIM users, calls are made through your phone’s native dialler, so the experience stays familiar. App users call over the same mobile voice network from a separate business number.
Contact us
For recruitment agencies, in-house talent teams and people management functions.
- Consultants, resourcers and account managers
- Candidate, client and offer calls
- Recording, assessment and audit visibility
- Pilot first, then scale