How to Implement a Shared Team Number

A shared team number lets multiple employees make and receive calls using a single, unified business number. This guide covers everything you need to know about how to connect two phones to one number — or multiple phone lines to one number — and how to set it up on mobile with Mobile+ from PiPcall.

What is a shared team number?

A shared team number (also called a shared business phone number) allows multiple employees to make and receive calls using one consistent business number. Your team don't need to reveal their own numbers to clients — several users can display one, single number instead.

Traditionally this feature is only available over an internet-connected VoIP call, through a VoIP service or a business phone system using desk phones or softphones. Mobile+ offers it on mobile phones over the mobile voice network, which means the best call quality combined with advanced features normally only found in a VoIP phone system. That makes it a strong fit for team members who work in the field and use their personal mobile phones for business calls.

The problems a shared team number solves

A shared business number removes the everyday friction of running a business over personal mobiles. It helps with:

• Maintaining a professional appearance when employees have different phone numbers
• Customers not answering calls from unrecognised numbers
• Customers confused by multiple contact numbers
• Employees using personal numbers for business
• Communication disruptions during staff changes
• Frustrated customers trying to reach support
• Maintaining compliance with centralised call records

For businesses that prefer mobile phones as their primary form of communication, relying on personal numbers can cause real problems: you can lose your professional identity — and clients — when staff leave, because customers only know their personal numbers, or because contacts are stored on personal mobiles. That disrupts business continuity.

Mobile+ ensures all outgoing calls display the company number, keeping client interactions tied to the business, not individual employees. This secures your customer base and maintains communication continuity.

The Mobile+ shared number solution

PiPcall is one of the UK's foremost cloud UC service providers, and we've been providing business communications for over 20 years. Following a four-year investment programme we developed our Mobile+ product, because we felt critical business calling features should not come at the expense of call quality and resilience. That is why every call with Mobile+ is a native call over the standard, reliable mobile voice network — but with all the bells and whistles of a full UC system.

Unlike most VoIP suppliers, Mobile+ can share a business number between many mobiles, whether the users are BYOD or on company mobile phones. It also solves the security and privacy issue of employees using their personal numbers for work: employees can use their personal phones without revealing their personal numbers, so communication stays seamless without compromising personal information.

Who uses a shared team number?

• Field workforce — Mobile+ lets field workers stay connected on personal devices while maintaining a professional business presence.
• Customer support teams — a centralised number ensures support calls are never missed, improving customer satisfaction.
• Sales teams — a consistent caller ID helps build trust and recognition with clients and prospects.

How one number rings multiple phones

With Mobile+ you can connect two phones — or many more — to one number. Each person who wants to share the number downloads the Mobile+ app onto their phone, and the shared business number is applied to each app.

Outbound calls. When each user makes a call, the outbound caller ID displayed on the recipient's phone is the chosen shared number.

Incoming calls. Incoming calls to the number can be set up so that every user sharing that number is called at once, just like a traditional ring group.

The benefits of a shared team number

Having a shared number that all mobile phone users in a business can use offers several significant benefits.

First, it ensures a consistent professional image. Customers always see the same business number, regardless of which employee is calling, enhancing brand recognition and trust.

Second, it simplifies contact management. Clients only need to remember one number to reach the business, which streamlines communication and reduces confusion — especially useful for support and sales teams, as it ensures no missed opportunities due to unrecognised numbers.

Third, it improves customer retention and business continuity. When employees leave, customer interactions remain tied to the business number, preventing the loss of important contacts and maintaining seamless communication.

It also offers enhanced security and privacy. Employees can use their personal phones for business without sharing personal numbers, protecting their privacy and helping compliance with data protection regulations.

Finally, shared numbers provide better call management and tracking. Centralised call logs and analytics let businesses monitor performance, ensure compliance, and optimise their communication strategies — making it more efficient to manage and scale business communications.

How to implement a shared team number with Mobile+

1. Download the Mobile+ app. Install the Mobile+ app on all employee mobile devices.
2. Configure the shared number. Assign the chosen business number to the app, ensuring it's active on all devices.
3. Train employees. Show employees how to use the shared number for both incoming and outgoing calls.
4. Make and receive calls. Employees use their own mobile phones to make and receive calls on the shared business number via the Mobile+ app — seamless communication with the flexibility of mobile.

A shared team number is one of a broad range of features that make up Mobile+, the UK's most advanced business mobile service. See all features or contact us to set up a free trial for you and your colleagues.

Frequently asked questions

Can I have one number on two phones with PiPcall Mobile+?

Yes. The Mobile+ app lets multiple devices share a single business number with a shared team number. Once a shared number is set up and a ring group is configured, each person who wants to share it downloads the Mobile+ app onto their phone. Every outbound call displays the shared number, and every inbound call rings both phones simultaneously.

Can I use one phone number on multiple devices?

Yes. Mobile+ allows a single business number to be used across multiple devices with a shared team number.

How does Mobile+ ensure compliance?

Mobile+ centralises call records, making it easier to monitor and maintain compliance with regulatory requirements.

Does sharing a number expose my team's personal numbers?

No. Mobile+ lets employees use their personal phones for business without revealing their personal numbers, maintaining privacy and security.