Mobile call recording and safety-call assessment for gas network operations
Record and assess critical mobile calls between control rooms, emergency responders and field engineers — helping gas distribution networks strengthen emergency response, incident evidence and regulatory assurance.
Critical gas network work depends on spoken instructions
Across gas network operations, important work is often coordinated by mobile call — from site confirmation and control-room instructions to escalation, reinstatement and close-out.
When those calls are not recorded or reviewed consistently, it can be difficult to prove what was said, who confirmed it and whether the right communication behaviours were followed.
What was said?
Who gave the instruction?
Who confirmed it?
Whether repeat-back took place?
Whether the asset, location and action were clearly understood?
Whether the conversation was closed properly?
Without a structured recording and review process, that evidence can be difficult to prove.
Record the call. Assess the communication. Evidence the outcome.
PiPcall combines Mobile+ call recording with structured call assessment to help gas network teams capture and review the mobile conversations that support field operations.
From control-room instructions and site confirmation to isolation updates, escalation and incident review, Mobile+ gives teams a clearer record of what was said and whether the right communication behaviours were followed.
Mobile call recording
Capture selected mobile calls between control rooms, dispatch teams, emergency responders and field engineers.
Centralised storage & admin
Store recordings securely with controlled access, retention settings and audit visibility for investigation, assurance and review.
Call assessment
Assess gas network conversations against agreed behaviours such as identification, location confirmation, instruction clarity, repeat-back, escalation and close-out.
escape
dispatch
&
reinstatement
Why the mobile voice network is a stronger foundation for calls
With PiPcall Mobile+, calls made through the app, SIM or eSIM are carried over the mobile voice network. Once a call is made or accepted, it is carried over the mobile voice network, giving it a more stable and dependable connection for live voice communication.
The difference is clear for outdoor workers
- Better resilience in the field - Calls are less exposed to inconsistent data conditions.
- Better audio for important conversations - Clearer calls support better understanding and fewer missed details.
- Better fit for mobile working - Workers can communicate naturally, without changing how they work.
- Better foundations for recording - A clearer, more dependable call leads to a more useful recording.
Trackside work is mobile by nature. Workers are outdoors, moving between locations, and operating in changing conditions. That is why the mobile voice network is the stronger foundation.
Why native mobile calling and VoIP app calling behave differently
The diagrams below illustrate a practical difference between native mobile calling and VoIP app calls over mobile data in rural and trackside environments.
Native mobile calling is designed to support live voice communication across a wider and more continuous coverage area. A VoIP app call depends on mobile data, which can reduce more quickly as the user moves away from the mast and can become less consistent between coverage areas.
For field workers, like trackside engineers, moving along the track, that difference matters. A call carried over the mobile voice network is more likely to remain usable across more of the route.A VoIP app call over mobile data is more likely to weaken, become unstable or drop as data coverage reduces.
*Conceptual illustrations showing how calls over the mobile voice network can provide broader and more continuous coverage for live voice communication, while VoIP app calls depend on mobile data coverage that may weaken more quickly across the route.
Built around the way
electricity field teams work
Mobile+ SIM
Business calling features built directly into a physical SIM - no additional equipment required.
Mobile+ eSIM
Business calling features built into an eSIM for compatible devices - no physical SIM swap needed.
Mobile+ App
Access your business phone system through the Mobile+ app where a SIM change isn’t required.
Softphone
Make and receive calls from your laptop or computer using a simple softphone app.
Desk phone
Integrates with most desk phones. It should be possible for us to switch your phone without physical interaction.
For SIM and eSIM users, calls are made through your phone’s native dialler - not a separate calling app – so the experience stays familiar.
Contact us
For control rooms, authorised roles and field teams working across live network environments.
✔ Control rooms and field teams
✔ Switching, isolation and restoration calls
✔ Recording, assessment and audit visibility
✔ Pilot first, then scale
