Listen now on YouTube: https://youtu.be/f4zhnq_kMLE (Also available on Podbean, Spotify, and Apple Podcasts)
As new safety-critical communication regulations come into force in March 2026, the UK rail industry faces one of its biggest cultural and operational shifts yet. The updated NR/L3/OPS/301 standards will require all trackside verbal communications, not just those made in Network Rail control rooms, to be recorded across the supply chain.
In the latest episode of What Moves Us, hosts Johannah and Liam speak with PiPcall’s Johan Gericke and rail contractor Miles Allcock about what these changes mean for contractors, suppliers, and frontline teams.
Johan explains how mobile call recording fills the compliance gaps left by personal and site mobiles, using PiPcall’s cellular network technology to deliver clear, reliable audio, without relying on VoIP. PiPcall’s unique “phone-within-a-phone” approach keeps personal calls private while securely recording business communications in line with GDPR.
From a user’s perspective, Miles shares his own experience of how recorded calls can protect both individuals and organisations, offering an accurate record of events and faster incident resolution.
This episode unpacks the technology, regulation, and mindset change driving safer communication across the rail network.
