We are the business eSIM experts

This is a relatively common error that might occur during installation of your eSIM. In most cases simply resetting your network settings will resolve this. With these steps you can do it easily by yourself. Put your iPhone in airplane mode. Leave it for about five to ten seconds, then turn off airplane mode. Restart your iPhone. Once your device reboots, go to cellular settings and reset your mobile network settings. Depending on the iPhone you have, the location of your network settings may appear in the following ways: “General” > “Reset” > “Reset NetworkSettings” “General” > “Transfer or Reset iPhone”> “Reset” > “Reset Network Settings” When you complete these steps you should have your network correctly configured.

If you are unable to install our eSIM using a QR code, you can manually install it following the steps in our guide: https://www.pipcall.com/blog/how-to-install-and-set-up-an-esim

In order to use an eSIM your device needs to be network unlocked. You should contact your carrier and ask them to unlock your device.

Users may use their plans on a year round basis in any of these Roam-like home-countries: Austria, Germany, Luxembourg, Spain, United States, Belgium, Ireland, Mexico, Sweden, Denmark, Isle of Man, Netherlands, Switzerland, France, Italy, Poland and United Kingdom.

Users can use their plan on a temporary basis (up to 90 days in any 365 day period) without incurring additional costs within the following Roam-away-from-home countries: Bulgaria, Czech Republic, Greece, Jersey, Malta, Slovakia, Canada, Estonia, Guernsey, Latvia, Norway, Slovenia, Croatia, Finland, Hungary, Liechtenstein, Portugal, Cyprus, Gibraltar, Iceland, Lithuania and Romania.

We sell a range of eSIMs from various carriers. Reinstallation instructions are dependent on your, device, carrier, and type of eSIM. Many of our travel data allow reinstallation onto the same device but there is a maximum limit on how many times this can take place.

Yes, an existing SIM is not required in order to use an eSIM.

The same eSIM cannot be installed on many devices. Your eSIM can be installed on only one device, and reinstallation depends on the carrier and plan.

As standard PiPcall technology requires a connecting local rate call to our telephony platform when an outbound call is made, this may use personal minutes, however if you enable Ring-me-back from the settings then our service will instead ring you to initiate the call. The call itself, regardless of the destination is always charged back to the business and never the user.

Yes, we can organise to have all of your numbers ported to our system.