Mobile Calls vs. Internet Calling: Unravelling the Quality Conundrum
Dan Hughes

June 13, 2023

In the fast-paced business environment, clear and reliable communication is paramount, especially for on-the-go staff members who heavily rely on mobile phones. As an IT or Operations Manager in charge of mobile solutions within your company, the dilemma between mobile calls and internet calling via mobile VoIP apps can be quite perplexing. This post aims to unravel the quality conundrum that surrounds mobile calls versus internet calling (VoIP).

1. Network Latency

Network latency refers to the time it takes for a packet of data to get from one point to another. In VoIP calls, latency can result in delays, leading to conversations that are out of sync. In contrast, traditional mobile calls usually experience lower latency, resulting in real-time communication which is crucial for business conversations.

2. Packet Loss

VoIP calls rely on data packets. Sometimes, some of these packets fail to reach their destination, a phenomenon known as packet loss. This can result in gaps in audio, making the conversation unintelligible. Traditional mobile calls, on the other hand, tend to be more reliable with a lower chance of packet loss.

3. Bandwidth Limitations

The quality of VoIP calls is significantly dependent on the available bandwidth. If the network is congested or if the bandwidth is limited, the call quality suffers. Traditional mobile calls are less susceptible to bandwidth limitations, ensuring consistent call quality even in crowded network environments.

4. Inadequate Codecs

Codecs are used to compress and decompress voice data, and the choice of codec can affect call quality. Some VoIP services may use codecs that compromise on quality for the sake of compression. Traditional mobile calls generally use established codecs optimized for voice communication.

5. Device Limitations

The performance of the device used for VoIP calls can affect call quality. Older or low-spec devices may struggle to handle VoIP calls efficiently. In contrast, traditional mobile calls are less demanding on device hardware.

6. Network Prioritization

Some networks may prioritize traditional mobile voice traffic over data traffic. This means that in a congested network, VoIP calls might suffer, while traditional mobile calls remain stable and clear.

In Conclusion

When supporting a workforce on-the-go, ensuring crystal-clear and reliable communication is paramount. While VoIP offers various benefits, it’s imperative to consider the factors that can affect its call quality. Traditional mobile calls, though less flexible, often offer more reliable and higher quality voice communication.

Make the Right Choice for Your Business!

Understanding the intricate differences between mobile calls and internet calling is key to making informed decisions for your mobile communication strategy. For more in-depth insights and actionable strategies, explore our content-rich web page, "The Practical Guide to Implementing a Mobile+ Solution", which offers valuable information about implementing a Mobile+ solution for on-the-go workforces. Equip your team with the communication tools they need to excel!