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PiPcall recently partnered with the Rail Innovation Group to host a live webinar introducing SCART — our new platform designed to assess safety-critical rail communications against NR/L3/OPS/301 standards.
The session explored how advances in AI and automated assessment can help the rail industry move beyond basic call recording and towards meaningful operational insight that supports safer communication practices across the network.
AI Is Changing What’s Possible
The webinar opened with an overview of how AI is already transforming highly regulated industries such as financial services and legal compliance. Andrew Bale discussed how modern AI systems can now assess communications at a scale that would be impossible through manual review alone, while maintaining high levels of consistency and accuracy.
The discussion also referenced RSSB’s T1261 feasibility study, which identified the potential for AI-driven assessment within safety-critical rail communications.
Why Communication Standards Matter
Johan Gericke and Miles Allcock then explored the operational context behind NR/L3/OPS/301 and why the industry is placing greater emphasis on communication assurance.
A key theme throughout the webinar was that communication failures remain a significant contributing factor in trackside incidents. While call recording helps create accountability and evidence, organisations still face a major challenge: how to review and learn from large volumes of recorded conversations effectively.
Miles shared personal experiences from working in safety-critical rail roles and explained how recorded communications could support investigations, training, and operational learning.
Why We Built SCART
PiPcall developed SCART to address the growing gap between compliance requirements and practical operational assessment.
Traditional manual review processes are time-consuming and often limited to assessing only a very small percentage of calls. SCART automates this process by analysing calls in seconds rather than hours, creating consistent, standards-based assessments that help organisations identify trends, training opportunities, and communication risks at scale.
The platform has been designed specifically for rail operations and understands role-specific communication standards across different operational environments.
Live SCART Demonstration
The webinar included a live walkthrough of the SCART platform delivered by PiPcall COO Paul Roscoe.
Attendees saw how SCART:
- Uploads and transcribes safety-critical calls
- Assesses communications against NR/L3/OPS/301
- Detects repeat-back failures and phraseology issues
- Generates assessment outputs and feedback reports
- Tracks trends across individuals, teams, and sites
- Creates actionable development plans and training insights
The demonstration also showed how the platform uses a deterministic assessment engine alongside AI-powered transcription and analysis to provide structured, repeatable scoring.
Looking Ahead
One of the strongest themes to emerge from the session was that SCART is not designed as a punitive tool, but as a platform for improving communication quality, operational assurance, and continuous learning across the rail industry.
PiPcall is continuing to work closely with rail organisations to refine and evolve the platform using real operational feedback and use cases.
Watch the Webinar
Request a Demo
If you would like to learn more about SCART or request access to your own demo environment, visit: scart.pipcall.com
Or contact:
Johan Gericke
📧 johan.gericke@pipcall.com
📞 02070780719
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