PiPcall Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our Websites. This policy should be read together with our End User Privacy Policy available at https://pipcall.com/policies/enduserprivacypolicy/, which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

1. Who we are

Assuract Limited, trading as PiPcall (“Assuract”, “we”, “us” or “our”) is a provider of telecommunications services and solutions. We operate the PiPcall website available at: www.pipcall.com (the “Website”) to promote the PiPcall mobile application (the “App”), a desktop application (“Desktop System”), a web portal that allows customer administrators to manage the users, numbers, extensions and licences for their Associated Business (the “PiPcall Portal”), and associated services.

2. Our websites

This cookie policy only relates to your use of our Website and the PiPcall Portal (collectively,

“Websites”).

Throughout our Websites we may link to other websites and plugins owned and operated by certain trusted third parties, for example we link to Stripe and GoCardless to process payments. These other third party websites and plugins may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third- party websites, please consult their policies as appropriate.

3. Cookies

A cookie is a small file downloaded on to a computer or other device (“Device”) when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit with information to help identify you, about your Device, your use of the Websites and/or your general internet usage (depending on the cookie). Cookies also help prepare customised pages for you. Cookies may remain on your Device either for the duration of the session or for a defined period of time.

We use cookies on our Websites. These help us recognise you and your Device and store some information about your preferences or past actions.

For example, we may monitor how many times you visit our website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

For further information on our use of cookies, including a detailed list of your information which we and others may collect through cookies, please see below.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

4. Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested (e.g. after logging onto the PiPcall Portal with your password, we store a cookie so that you do not have to re- authenticate for a period of time).

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the ‘decline’ button on the cookies popup notification. It may be necessary to refresh the page for the updated settings to take effect.

5. Our use of cookies

We use the following categories of cookies on the Website:

• Strictly Necessary Cookies: these cookies are essential for the operation of the Websites and optimising your user experience;

• Analytics and Performance Cookies: these cookies collect anonymous information on how you use the Websites. For example, we use Google Analytics cookies to help us understand how users navigate the Websites and to highlight areas where we can make improvements. The data stored by these cookies does not show personal details from which your individual identity can be established; and

• Targeting/Advertising Cookies: these cookies are used to collect information about your visit to the Websites, the content you have viewed, the links you have followed and information about your browser, device and your IP address.

We use the following cookies on the websites that we have control over:

Name/TypePurpose of CookieExpiry Period
ARRAffinity Strictly necessaryThis cookie is set by the Website hosting provider the Microsoft Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. Expires when the visitor’s session expires with the Website
_ga Analytics/performanceThis cookie is required for Google Universal Analytics. This cookie is used to distinguish unique visitors to the Website by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the Website’s analytics reports.2 years
_gid Analytics/performanceThis cookie is required for Google Universal Analytics. It is used to store and update a unique value for each page visited.24 hours
_gat_gtag_UA_128200551_1Analytics/performance This is a Google Analytics cookie which provides us with data on unique browser visits to the Website. 1 minute
EU_COOKIE_LAW_CONSENTStrictly necessary This cookie is set to indicate that the user is happy to receive cookies from the Website.120 days

 

wp-settings-2WordPress cookie to store user preferences.Required Functional cookie 120 days
wp-settings-time-2WordPress cookie to store user preferences. Required Functional cookie 120 days

We use third party services to optimise your use of the Websites, like Google Analytics. As part of their service, they also use cookies to track your visits to our Websites and other websites. These cookies are third party cookies which originate from (or are sent to) a different website, and we have no control over these cookies.

We are aware of the following cookies that are placed on our Websites by third parties and which we do not have any control over:

Name/TypePurpose of CookieExpiry Period
1P_JAR Targeting/advertisingThis cookie stores information about how you use the Websites and any advertising that you may have seen before visiting the Websites. 1 week
APISID Targeting/advertisingThis cookie is applied as a result of the Website using Google Analytics and builds a profile of the advertising seen by you which in the case of the Website contains no advertising.2 years
CONSENT Targeting/advertisingThis cookie holds information about how you use the Website and any advertising that you may have seen before visiting the Website.20 years and 1 month
HSID Targeting/advertisingThis cookie is applied as a result of our site using Google Analytics and builds a profile of the advertising seen by you which in the case of the Website contains no advertising.2 years
NID Targeting/advertisingThis cookie is set by Google and builds a profile of your interests to show you relevant ads on other websites.6 months

 

SAPISID Targeting/advertisingThis Google cookie is used by their advertising partners to build a profile of your interests and show relevant ads on other websites. 2 years
SID Strictly necessaryThis cookie manages the state of each session when you are browsing the Website. 2 years
SIDCC Targeting/advertisingThis cookie holds information about how the visitor uses the Website and protects your data from unauthorised access.2 years
SSID Targeting/advertisingThis cookie holds information about how you use the Websites and any advertising that you may have seen before visiting the Websites.2 years
_hjAbsoluteSessionInProgressThis cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.30 Minutes
_hjIncludedInSessionSampleThis cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site’s daily session limit.30 Minutes

 

cusid used by clickdimensions to store and continue sessions120 days
_gcl_auGoogle AdSense cookie is used to store and track conversions3 months
_lfuuidThe _lfuuid cookie allows a website to track visitor behaviour on the sites on which the cookie is installed. Tracking is performed anonymously until a user identifies himself by submitting a form.10 + years
_hjidUsed to store a unique user ID.1 year

6. Third party access to the cookies

The cookies we use will only be accessed by us and those third parties named in the table above for the purposes referred to in this cookie policy. Those cookies will not be accessed by any other third party.

7. How to turn off all cookies and consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so

that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our Websites. For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, www.aboutcookies.org or www.allaboutcookies.org.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.aboutcookies.org. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website. To opt out of:

· Google Analytics cookies across all websites, please visit: Google Analytics Opt-out Browser Add-on;

· Other third-party cookies relating to behavioral advertising, please go to http://www.youronlinechoices.eu/.

Opting out does not mean you will no longer receive online advertising. It means that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

8. How to contact us

If you have any questions, comments and requests about this Cookie Policy or your personal data, please email us at: data.protection.officer@pipcall.com.

9. Changes to this policy

We may change this policy from time to time. The most up-to-date version of this policy is always available to view on our Websites.

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