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What is behind the hesitation? – Reason 4

Why investing in a telecoms system that has hardware and long contracts is risky for SMEs A report from Ofcom, SMEs’ Communications Needs, underlined that many small businesses are frustrated with the commitments that come with signing up to a leading business communications provider. Contracts could last up to six…
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What is behind the hesitation? – Reason 3

Why the fear of losing continuity of service prevents many SMEs from switching providers In Ofcom’s report, SMEs’ Communications Needs, many small businesses highlighted deficiencies in their communications providers, underlining their inability to fully meet the demands of their business. But despite sharing a level of dissatisfaction, many of these…
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What is behind the hesitation? – Reason 2

The time it takes to switch providers is forcing businesses to operate with a telecoms solution that’s not fit for purpose A report from Ofcom identified that one of the key reasons why businesses are reluctant to change providers is due to the hassle and time involved in making the…
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What is behind the hesitation? – Reason 1

The installation of new business lines is disruptive and will lead to a loss of business numbers. In a report by Ofcom titled SMEs Communications’ Needs, the research found that one of the main reasons why businesses were reluctant to change their telecoms provider was the fear of losing their…
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What is behind the hesitation?

We explore the reasons behind the reluctance of businesses to change or evolve their telecoms Ever wondered what is behind the hesitation of a business to change or adapt their business phone system, despite it being rigid and restrictive? An Ofcom report titled ‘SMEs’ Communications Needs’ (download here) interviewed over…
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Defined Call Distribution

Bespoke Call Distribution

Create A Call Queue That Best Suits Your Business All inbound calls to your main business number are directed to your staff in an order you define. To ensure the call gets through to a member of the team each PiP app rings a set number of times, if there…
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Call rota long

Rule Based Routing Use Case

On Call Team Rota Here we have a situation where John answers the phone on Monday, Tuesday and Wednesday; Sally answers on Thursday and Friday; and Mike takes calls at the weekend. If there is no answer, then the calls can be diverted to a voicemail. The rules can be…
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IVR Use Case

Directing Calls To Different Departments Via IVR

IVR Use Case – IVR In this example we have an IVR set up with three routing options. When a customer calls the main number they hear a greeting with destination options. In this example: Press 1 for Sales Press 2 for Support Press 3 for Administration Each option, when…
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Pipcall Infographic

Switch to PiPcall without any disruption

Switch to PiPcall without any disruption With PiPcall, your staff can communicate with clients and colleagues on their personal device regardless of their location. PiPcall offers a completely flexible and versatile business phone system that is easy to set-up. Here’s how: Switching is effortless: everything can be installed within 24…
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