The Business Phone System In An App
Business Calls Anywhere
The PiPcall app makes it easy for staff to make and receive business calls in the office, at home or out-and-about. Plus, there is zero cost for staff when using the app.
Keep Your Business Connected
Redirect inbound calls from your main number to PiP users easily. Create call groups, queues and more using business rules like opening hours and staff timetables.
PiPcall makes and receives calls over the dedicated UK mobile voice network (GSM network). Experience fewer dropped calls and reduced battery burn compared to internet calling.
Easy To Setup And Use
Our solution couldn’t be easier to use. No matter which brand of phone your employees have, whether they will be using Samsung or an iPhone for business use, PiPcall will work. Plus, you only need to spend as little as 10 minutes integrating PiPcall into your business.
All calls are made via the Mobile Voice Network (GSM)
PiPcall has been designed to provide users with a premium level of communication by ensuring that all calls are made via the GSM (global system for mobile) network and not data like VoIP apps.
The GSM network is the universal standard across the globe facilitating seamless transfer of calls whilst maintaining the highest call quality standards. This provides PiPcall users with a range of benefits, including:
- Higher quality calls
- Users experience fewer dropped calls
- Less battery usage for smartphone devices
Business Phone System Features
The caller is presented with a spoken message before the call is then transferred to a PiP user. It can be set to activate at a particular date and time for closed periods and weekends.
Incoming calls are directed to a defined group of PiP users which can ring in a prescribed order. Either, in strict order or in a round robin, depending on who answered the call before.
Rule Based Forwarding
Calls are sent to different PiP users depending on time of day, day of week or other criteria.
Port your existing business number. It will point to the PiPcall+ switch and incoming calls can then be managed using the elements here.
Interactive Voice Response (IVR)
This is a standard IVR with nested menus and the familiar Press 1 for Sales, 2 for Billing etc. The resulting button presses can direct users to different PiP users or other functional components listed here.
Incoming calls are directed simultaneously to a defined group of PiP users and the first to answer the call stops the calls ringing on the other devices.
PiP users present any number that is ‘owned’ by the organisation when making a call. This is useful in that the PiP devices can make outbound calls with any return calls coming back through the main number.
The master voicemail will catch any unanswered calls. An email containing an MP3 recording of the message can then be emailed to a user or distribution list.
With PiPcall you save time and money by enabling employees to make high-quality business calls on their own smartphones wherever they are.
Assign Business Numbers
Staff are assigned a dedicated business number with the app. This will be their line of communication for all work-related matters.
- Employees can choose their own number.
- Employees’ business numbers remain separate and private from their own.
Make And Receive Calls On The Move
Employees are no longer restricted to communicating via the office landline. Staff can make calls or text messages to colleagues and clients regardless of their location at zero cost to them.
- Calls are made via the mobile voice network
- PiPcall works on any network
- Staff can communicate without draining personal data or minutes
- Users are able to switch to ‘do not disturb mode’ after work hours
Manage Users From An Online Portal
The web-based portal allows administrators to manage all PiPcall users within the business.
- Add and remove PiPcall users
- View all users in one place
- Provide bespoke PiPcall packages based on individual usage